SHIPPING & RETURNS
Every Nido piece is knitted by hand after you order it. Here is everything you need to know before and after placing an order.
—FREE WORLDWIDE SHIPPING
Shipping is free, everywhere in the world. There are no shipping costs added at checkout.
Orders are shipped from Buenos Aires, Argentina, with FedEx. You will receive a tracking number by email as soon as your piece leaves our studio.
—DELIVERY TIME
Your piece will reach you in approximately four weeks from the date of your order. This includes both the time to knit it and the time in transit.
Because every piece is made by hand, occasional delays can happen. If that is the case, we will let you know as soon as possible.
—PAYMENT
We accept payment through PayPal, which processes all major credit and debit cards. You do not need a PayPal account to pay — you can check out as a guest using your card.
Payment is due at the time of the order. You will receive a confirmation email with your order details within 24 hours. If it does not arrive, write to us at info@nido-taller.com.
—CHOOSING YOUR SIZE
We want your piece to fit you well the first time. Every product page lists the full measurements of the garment in centimetres.
If you are between sizes or unsure, write to us at info@nido-taller.com before ordering. We know every piece we make and we are glad to help you choose. We can also knit your piece to your own measurements at no extra cost — just ask.
—DUTIES AND TAXES
All international orders are shipped DAP (delivered at place), which means import duties and local taxes, where they apply, are paid by you on delivery.
These charges are set by the customs authority of your country, so we are not able to calculate them in advance. If you would like an estimate before ordering, your local customs office or FedEx can tell you what applies to a garment of this value.
—RETURNS AND EXCHANGES
If your piece is not right, you can return it within 14 days of receiving it.
Items must be returned unworn, unwashed, unaltered and in new condition, with all tags and original packaging.
To start a return, write to us at info@nido-taller.com and we will send you the return address. Please contact us before sending anything back.
Return shipping is paid by you. We recommend insuring the package for the full retail value and using a tracked service, so that the carrier can compensate you in case of loss or damage in transit. For international returns we will provide a commercial invoice for customs; any customs fees on the return are also paid by you. Nido is not liable for loss or damage during return transit.
Once your return reaches us, we process it within seven business days and refund you through your original payment method. You will receive an email confirming it. Bank processing times vary, so the refund may take a few extra days to appear.
Duties and sales taxes paid on the original international delivery are not refundable through Nido.
After 14 days from delivery, all sales are final. We may decline a refund if the returned piece does not meet the conditions above.
—IF SOMETHING ARRIVES DAMAGED
The quality of our work and your satisfaction matter to us. If your piece arrives damaged, write to us immediately at info@nido-taller.com and we will find the best solution with you.
—ABOUT HANDMADE PIECES
Every Nido garment is spun, dyed and knitted by hand. Small variations in colour, texture and measurements are part of the process, and they are what make each piece its own. They are not defects, and we hope you will come to see them the way we do.
—DELIVERY DETAILS
All orders require a signature on delivery, which is how we make sure your piece reaches the right hands. If you have chosen a different recipient, for example for a gift, a signature at that address completes the delivery.
Please check that your billing and shipping details are correct at checkout, and that someone can receive or collect the package. If a package is returned to us because it could not be delivered or collected, the cost of sending it out again is yours. We cannot deliver to post office boxes.
Delivery times are estimates. Nido is not responsible for delays caused by customs, carriers, payment authorisation, or events beyond our control.
—CURRENCY
Our prices are in US dollars. Nido cannot be held responsible for exchange rates or conversion fees applied by your bank.
—TERMS
These terms apply to all users of nido-taller.com and to your future transactions with Nido and visits to this site. Nido reserves the right to revise them.